At DoneDone, we’re always striving to make our tools more valuable to our customers. That’s why we’re thrilled to announce a major update to our pricing model!

The Cause 🚨

We’ve listened to feedback from our current and prospective customers, who often found our old pricing structure a bit confusing. We identified this as a pain-point for our customers, and have taken action to correct it.

The biggest reason for this change? We want to spotlight 💡 and empower what we believe to be DoneDone’s coolest feature: the ability to give your customers a window to see how their projects and tasks are progressing, and collaborate on them.

The Change ✏️

Previously priced at $6/ month, guest users (formerly known as “Collaborate Users”) could view and comment on projects as a kind of 'external' member. We reflected, and realized that the previous $6 cost might have discouraged some of you from fully leveraging this feature, and restricted the freedom of collaboration with your customers, clients, and contractors 👥.

Now, we've changed our model to allow for unlimited free guest users on all new accounts. We resolved this problem because, in the spirit of collaboration, we want each of our customers to enjoy the full value of DoneDone, and not be held back. With this new pricing model, we’ve made guest users free for all!

Now, both our Startup and Professional plans come with 💥unlimited guest seats💥, empowering you to share projects with as many clients or collaborators as you need.

We hope this change not only boosts customer satisfaction but also enhances the experience for your clients, making DoneDone the most collaborative and intuitive software in your toolkit.

Thanks to our customers for inspiring this change. We can’t wait to see how you use it to take your projects to the next level! 😁

For details about Guest User permissions and functionality, check out this help doc: "Guests: Everything You Need to Know", where we do a deep dive into all things Guests.

— The DoneDone Team

Fixed bug on mobile devices where pressing the back button would return to the login screen.

Enhancement to show a portion of a task's description on mobile devices.

Original:

Updated:

Are you tired of the repetitive type-click-sigh routine when adding email addresses? We've been there too, and we know that every second of your day counts. That’s why we're all about finding ways to give you that time back. 🕒💡

Drumroll, please... 🥁

We're excited to unveil a slick update that's all about streamlining your workflow and adding a touch of convenience to your day – Smart Email Recall! Now, recalling previously used email addresses in the recipient/cc fields is as easy as pie. 🍰✨

We know it's these small tweaks that make a world of difference in your daily grind. So, we've put on our tech-elves hat to get it done. 🧝‍♂️💻

Cheers to making your workday a tad bit smoother!

Your pals at DoneDone 😊

We're thrilled to announce our shiny new Customer Ticket Portal! Wave goodbye to the elusive search for support emails because now your customers have the power to access and track their support tickets directly in the portal — anytime, anyplace. 🚀

It’s all about making life easier for your customers. Now, they can track their tickets, catch updates, and respond to support at their convenience – it's support on their terms. How cool is that?

Ready to take control? Check out the new portal and get the full scoops right here!

DoneDone's Workflow Jobs feature is the answer to your problem! It will automatically assign tickets to the right team member whenever a ticket’s status changes, making ticket reassignment easier and saving you time. Plus, it's simple to use - no complex setup required.

With DoneDone Workflow Jobs, staying on top of all your tasks has never been easier – or faster. Imagine how much more efficient you'll be when you don't have to keep track of every single ticket assignment manually!

Try out DoneDone’s latest Workflow Jobs feature today. Here's a quick video to help you get started in minutes! 👇🚀

Are you looking for a way to share valuable information with your team that goes beyond individual tickets?

Whether it's project briefs, stakeholder details, or even an overview of your team and its workflow, finding the right space can be a challenge... until now.

Introducing Notes for Projects and Mailboxes - the perfect solution. Dive deeper into the concept by reading our detailed blog post or get a quick walk-through in the video below.

Experience seamless collaboration and enhanced communication in one place.

Hey there, DoneDone fans! 👋

We’re excited to announce the release of Conversation Merge, a great new feature that makes it easier than ever to keep customer conversations organized.

It's now easy to merge multiple customer conversations into a single one, making it easier to consolidate multiple threads about the same topic. No more scrolling through separate conversation threads - just use Conversation Merge and simplify your support life.

Want to learn more? Check out our help doc and start merging conversations now.

Thanks for being part of the DoneDone family, and happy merging!

We've got another monthly release for you and DoneDone is getting some brand new features! 🙌

Read on to see to see what's new and improved.

Who's Viewing?

It's happened to all of us at one time or another. You start working on a customer support ticket and without realizing it, someone else is already working on it.

That's no fun. It's doubling efforts and you might even be drafting a conflicting reply.👎

DoneDone already has collision detection for new replies and comments along with a nudge to let you know when I ticket has been updated.

Starting today, you'll also be able to see if other team members are viewing the same ticket as you. It's just another way to make sure you're not stepping on someone else's toes.

Best of all, this works for both Project Tasks and Mailbox Conversations.

Pabbly Connect Triggers!

We've had Pabbly Actions for DoneDone for a while now. Now we're happy to announce that Pabbly has just released a set of Triggers for DoneDone too!

If you're not using Zapier, Pabbly is yet another great option to connect DoneDone with the rest of your favorite apps and services.

So, head on over and take a look at all the different ways you can connect DoneDone using Pabbly Connect. 

Good news, DoneDone'rs! We've been hard at work and we have two amazing new features for you - Webhooks and a streamlined bulk editing experience.

We're excited to share these with you and make your workflow even smoother. Read on to learn more about how they work and how you can start using them today!

Introducing Webhooks

Webhooks are here to make your life easier by empowering you to integrate DoneDone with your favorite apps and services. With our creator-in-chief Ka Wai's help, you can now see how to use Webhooks in DoneDone with this handy video.

If you need any help working with Webhooks, check out our help doc.

Streamlined Bulk Editing.

We also want to make sure you're working efficiently. That's why we've put together a streamlined bulk editing experience that lets you update groups of tasks in fewer clicks than ever before!

Hey DoneDone-ers!

We've just released some sweet new updates that we think you're going to love. Let's check 'em out! 🙌

We've got a brand new way to see "what's on your plate". Now, it's super easy to see all your tickets and all the things that are about to be due.

The brand new DoneDone Pinboard helps you stay on top of your favorite tickets. This nifty little tool lets you keep track of all your important or favorite tickets in one place – perfect for when you need a quick update on your ticket status.

If you'd like a walkthrough of these updates, check out this video from creator-in-chief, Ka Wai.

We're continuing to work away at Webhooks, but we didn't want to keep these great new features from you any longer.

So go ahead and check 'em out and let us know what you think! We can't wait to hear from you.

Drop us a note to our very own DoneDone Mailbox at support@donedone.com.