Feature Ideas

  1. SMS as Mailbox Source

    I'd like to send and receive SMS messages to my DD Mailbox so that I can support my customers via text.

    Michael Sanders
    #Improvement πŸ‘#New Feature βš™οΈ

    4

  2. Add a Send Later Option for New Conversations & Replies

    I'd like the option to send a new conversation or reply later, at a specified time, so that I can control when my conversations are sent.

    Michael Sanders
    #New Feature βš™οΈ#Mailboxes πŸ“¬

    0

  3. Make the Kanban / List Toggle Sticky

    I'd like DoneDone to remember whether I chose Kanban or List so that I don't have to reselect my choice when navigating throughout the app.

    Michael Sanders
    #Improvement πŸ‘

    0

  4. Webhooks

    Support for webhooks for other integration opportunities.

    Michael Sanders
    #Improvement πŸ‘#Integrations πŸ”—

    4

  5. Ticket portal for Customer

    It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

    Andrian
    #Improvement πŸ‘

    6

  6. DoneDone Knowledge Bases / Help Docs

    I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

    Michael Sanders
    #New Feature βš™οΈ

    5

  7. Sub tasks

    Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.

    James H
    #Improvement πŸ‘#Integrations πŸ”—

    9

  8. Move tasks & convos between projects & mailboxes with different workflows

    Now that you can change workflows and existing projects, a similar experience can be used to allow you to move tasks between projects with different workflows.

    Michael Sanders
    #Improvement πŸ‘

    1

  9. Autoresponder only when ticket initiated

    I'd like to set the autoresponder to only send on the initiation of a new ticket so they don't get responses like "Thanks for your ticket, we currently have a 48 hour response time" every time they reply to the team.

    Ryan M
    #Improvement πŸ‘

    3

  10. Shareable View-only Link

    I'd like to be able to create a sharable view-only link from any conversation so that people outside of DoneDone can easily see the status of a conversation ticket.

    Michael Sanders

    3

  11. Forward emails from a private inbox to a DD mailbox and automatically detect the correct customer

    Sometimes customers accidentally send emails to a team member instead of a DD mailbox. I'd like to be able to forward those emails from a team member's private inbox to a DD mailbox and have DoneDone automatically detect the correct customer.

    Michael Sanders
    #New Feature βš™οΈ

    4

  12. Team Member Collision Detection in Mailbox Conversations

    I'd like to know when/if another team member is reviewing a Mailbox Conversation so that team members don't accidentally reply to a customer at the same time.

    Michael Sanders
    #Improvement πŸ‘

    2

  13. Comment / History Reactions

    Simple emoji reactions to any activity in task or conversation history. For example a simpleπŸ‘ to a comment.

    Michael Sanders
    #Improvement πŸ‘#Styling 🎨

    1

  14. Chrome Notifications

    I'd like to have chrome notifications for DoneDone activity updates so that I don't miss notifications when not currently in DoneDone.

    Michael Sanders
    #Improvement πŸ‘#New Feature βš™οΈ

    1

  15. Add CRM Module

    This is a stretch, but hear me out. With the features you have now, inbox functionality and task management it wouldn't be too much to incorporate a lite version of a CRM as well that could be managed as the 3rd leg of the 2 legged stool you have now. A customer list, with a details page with custom fields. Deals are just a variation of projects. Tasks management in the context of customers/account. Tickets/communication are integrated with customer records. With just that set of v1 features, you already out-shine many existing CRMs.

    David F
    #Improvement πŸ‘

    3