It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.
I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.
Support for webhooks for other integration opportunities.
In addition to the responsive web app, android and ios versions of DoneDone
Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.
Ability to merge conversations that may be from the same customer and related (replies that didn't get associated correctly or multiple emails on the same issue).
Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.
Create a group chat feature inside DoneDone, similar to Skype, Messenger, Whatsapp etc. It'll allow people working on the same project to brainstorm and discuss ideas and notify the group of updates etc. without having to go outside of DoneDone. You already have project task management, shared email inboxes, customer support. Round all that off with a group chat feature.
Like normal emails, include the entire email reply history at the bottom of emails sent to Mailbox Customers
Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.
Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram
If someone sends a sales related email to support, I’d like to move it to that inbox.
This is a unique feature, seen nowhere, but i think would be very useful in nearly all customer support use cases. Every client support situation goes into a funnel, so makes sense to have this applied to mailboxes. Besides that, would be a great USP for Donedone also. Win Win situation.
DoneDone actions already exist for Pabbly Connect. Add triggers as well to complete the integration..
A section where you can see a list by customers communicated with and all the tickets/tasks associated with that ID (and be great if broadened into organization view for customers with the same email domain).