Feature Ideas

  1. CNAME

    CNAME support to allow for use of customer's domain

    Michael Sanders
    #Improvement 👍

    2

  2. Forward emails from a private inbox to a DD mailbox and automatically detect the correct customer

    Sometimes customers accidentally send emails to a team member instead of a DD mailbox. I'd like to be able to forward those emails from a team member's private inbox to a DD mailbox and have DoneDone automatically detect the correct customer.

    Michael Sanders
    #New Feature ⚙️

    4

  3. Automatic Incoming Conversation Rules

    I'd like to be able to automatically update incoming conversation attributes (assignee, priority, tags, status etc.) based on things like email sender, domain or subject so that conversations can be managed automatically.

    Michael Sanders
    #New Feature ⚙️

    8

  4. SMS as Mailbox Source

    I'd like to send and receive SMS messages to my DD Mailbox so that I can support my customers via text.

    Michael Sanders
    #Improvement 👍#New Feature ⚙️

    4

  5. WooCommerce Integration

    To allow support agents get timely information about the customer they are currently helping. Information such as the orders they have placed, billing address and shipping address. This information may help to solve customer problems faster.

    Jeff
    #New Feature ⚙️#Integrations 🔗

    1

  6. Add Reference Number as a Variable in Email Signatures

    'Add Reference Number' is already available for the 'Auto-Responder' - it would be most useful to have this also available as a dynamic variable for 'Email Signature' This would allow the user to easily and automatically show the customer the reference ID for the conversation at hand. Example; Regards, {ReplierName} Ticket # {ReferenceNumber} ACME Inc, LLC

    Angus H
    #New Feature ⚙️

    1

  7. Dark Mode / Theme

    Please.... please add a dark mode. Way too much brightness with this standard layout.

    Josh S
    #Improvement 👍#New Feature ⚙️#Styling 🎨

    0

  8. Custom Priorities

    Currently tickets can be assigned a priority of Critical, High, Medium, or Low. I'd like to be able to create custom priorities so I can prioritize tickets in a way that better reflects my team's work processes.

    Michael Sanders
    #New Feature ⚙️#Workflows 💪

    0

  9. Ticket portal for Customer

    It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

    Andrian
    #Improvement 👍

    6

  10. Webhooks

    Support for webhooks for other integration opportunities.

    Michael Sanders
    #Improvement 👍#Integrations 🔗

    6

  11. White-labeling

    Ability to adjust styling and logo

    Michael Sanders
    #Improvement 👍#Styling 🎨

    0

  12. Recurring Tasks

    Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

    Michael Sanders
    #Improvement 👍

    5

  13. DoneDone Knowledge Bases / Help Docs

    I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

    Michael Sanders
    #New Feature ⚙️

    7

  14. Mobile - ios & android

    In addition to the responsive web app, android and ios versions of DoneDone

    Michael Sanders
    #Improvement 👍#New Feature ⚙️

    2

  15. Social Media as Mailbox Sources

    Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram

    Ben
    #Improvement 👍#Integrations 🔗

    7