Feature Ideas

CNAME support to allow for use of customer's domain

Sometimes customers accidentally send emails to a team member instead of a DD mailbox. I'd like to be able to forward those emails from a team member's private inbox to a DD mailbox and have DoneDone automatically detect the correct customer.

I'd like to be able to automatically update incoming conversation attributes (assignee, priority, tags, status etc.) based on things like email sender, domain or subject so that conversations can be managed automatically.

I'd like to send and receive SMS messages to my DD Mailbox so that I can support my customers via text.

To allow support agents get timely information about the customer they are currently helping. Information such as the orders they have placed, billing address and shipping address. This information may help to solve customer problems faster.

'Add Reference Number' is already available for the 'Auto-Responder' - it would be most useful to have this also available as a dynamic variable for 'Email Signature' This would allow the user to easily and automatically show the customer the reference ID for the conversation at hand. Example; Regards, {ReplierName} Ticket # {ReferenceNumber} ACME Inc, LLC

Please.... please add a dark mode. Way too much brightness with this standard layout.

Currently tickets can be assigned a priority of Critical, High, Medium, or Low. I'd like to be able to create custom priorities so I can prioritize tickets in a way that better reflects my team's work processes.

It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

Support for webhooks for other integration opportunities.

Ability to adjust styling and logo

Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

In addition to the responsive web app, android and ios versions of DoneDone

Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram