Feature Ideas

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  • Ticket portal for Customer

    It will be usefull if customer can track their ticket at their own portal, this gonna be a game changer imagine if we have client that has long project with us, they wanna see their ticket back and forth, for now they need to search in their email inbox, if there is ticketing portal, they just login and see all their previous ticket.

    Andrian
    #Improvement 👍

    5

  • CNAME

    CNAME support to allow for use of customer's domain

    Michael Sanders
    #Improvement 👍

    1

  • DoneDone Knowledge Bases / Help Docs

    I'd like to create and organize help docs in DoneDone that are directly integrated with my DoneDone Mailbox so that I can provide support for frequent issues more easily.

    Michael Sanders
    #New Feature ⚙️

    4

  • Social Media as Mailbox Sources

    Just like email, add a social media inbox for support and customer service. Here is an open-source for a unified social media inbox https://www.chatwoot.com Facebook Twitter Instagram

    Ben
    #Improvement 👍#Integrations 🔗

    4

  • Edit customer name

    Can we edit the customer name instead of just the email address from the ticket view?

    Ryan M
    #Improvement 👍

    0

  • Automatic Incoming Conversation Rules

    I'd like to be able to automatically update incoming conversation attributes (assignee, priority, tags, status etc.) based on things like email sender, domain or subject so that conversations can be managed automatically.

    Michael Sanders

    1

  • Webhooks

    Support for webhooks for other integration opportunities.

    Michael Sanders
    #Improvement 👍#Integrations 🔗

    4

  • Native Mobile - ios & android

    In addition to the responsive web app, android and ios versions of DoneDone

    Michael Sanders
    #Improvement 👍

    2

  • Add DoneDone Triggers to Pabbly Connect

    DoneDone actions already exist for Pabbly Connect. Add triggers as well to complete the integration..

    Michael Sanders
    #Integrations 🔗

    0

  • Mailbox Form Widget

    Create a easy-to-integrate form widget that can be used on customer sites that collects the form data and sends it as an email to a DoneDone Mailbox. The form fields should be configurable.

    Michael Sanders
    #Improvement 👍

    1

  • Recurring Tasks

    Ability to create tasks that recur at a set interval so that I can more easily manage repeating work.

    Michael Sanders
    #Improvement 👍

    0

  • Subdomains under donedone.com

    somecustomer.donedone.com

    Michael Sanders
    #Improvement 👍

    1

  • Sub tasks

    Can we add sub tasks? we have bullets, and we have lists. Would be nice to have sub task Eg, a freelancer designer might have 5 phases to their project which they work on with a team. Currently, a donedone project just has lots of tasks, and we can't break the project into sections, and sub-tasks.

    James H
    #Improvement 👍#Integrations 🔗

    5

  • Project Templates

    Ability to create new projects from an existing so that common workflows and tasks can be repurposed in multiple projects.

    Michael Sanders
    #Improvement 👍

    3

  • Live Chat for Mailboxes

    I'd like to have live chat as an advanced option for Mailbox conversations where the customer and outreach user can communicate in real time.

    Michael Sanders

    0