New updates and improvements to DoneDone

DoneDone's new UI makes filtering tickets easier than ever


DoneDone's latest release makes filtering tickets easier than ever. With a streamlined UI, it's now simple to find the tickets you need by customer name or email address, as well as by creator along with all the properties that already exist in DoneDone. This consistent UI makes it easy to navigate DoneDone whether you're in a ticket detail or on a conversation list.

Filtering conversations by a particular customer has been an important idea on our product roadmap. Well, now it's DoneDone! Get it?


Add Customer Filter to Mailbox Views

I'd like to be able to filter by customer name or email so that I can find specific customer conversations more quickly.

Michael Sanders


More importantly, the new filtering UI is easy and consistent throughout, making DoneDone simpler to use than ever before no matter where you are.

We've surfaced filtering properties to make filters easier to understand and simplified the experience for creating and saving new filters.


Add Custom Filters to All Tasks and All Conversations Views

Currently I'm able to create custom filters once I'm in a Project or Mailbox. I'd like to have create and use custom filters from the Tasks and Conversation lists as well so that I can better filter and organize my work across all projects and mailboxes.

Michael Sanders


We hope you enjoy this latest release! As always, feel free to reach out to our support team at if you have any questions or feedback.