We're not stopping with Kanban and wanted to get some nice mailbox improvements to everyone quickly.
Want one auto-response for new mailbox conversations and another for replies? And you want different auto-responses altogether after office hours? Yes, you do! And now you have it!
Excited to let y'all know that we've just released two popular improvements to DoneDone mailbox auto-responders. 🚀
Autoresponder only when ticket initiated
I'd like to set the autoresponder to only send on the initiation of a new ticket so they don't get responses like "Thanks for your ticket, we currently have a 48 hour response time" every time they reply to the team.
Separate autoreponders during office hours and outside of office hours.
I'd like to have separate autoresponders for during office hours and outside of them so I can craft separate messages for each, keeping my customers up to date on my team's availability.
Whether you're new to mailbox auto-responders or have been waiting for these updates, take a peek at our handy help doc to learn how to use them. 🙂