Before we all break for the holidays, we wanted to share a few more improvements with all of you.

Many of you have wanted to use saved replies not just for replies but when creating new conversations too. Well, now you can! 👏

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Add Save Replies When Starting A New Conversation

Sometimes we are the first ones who have to contact the leads, please add the "Save Replies" button to easily pick from the email templates.

Ben
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You'll now see the saved reply dropdown when creating new conversations. If you use a customer variable for a customer who's not in DoneDone yet, you'll be asked to provide their information. Fill it in and send it out. 💥

We're also including another nice improvement with this release - the ability to use reference numbers in your email signature. Now your team can sign-off all conversations with a reference number to keep customers in the the loop.

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Add Reference Number as a Variable in Email Signatures

'Add Reference Number' is already available for the 'Auto-Responder' - it would be most useful to have this also available as a dynamic variable for 'Email Signature' This would allow the user to easily and automatically show the customer the reference ID for the conversation at hand. Example; Regards, {ReplierName} Ticket # {ReferenceNumber} ACME Inc, LLC

Angus H
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1

That's it for now. And don't forget. Mobile is coming... 🎄📲

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