New updates and improvements to DoneDone

See Who's Viewing a Ticket. 👀 Plus, Pabbly Connect Triggers! 🧩

New Feature

We've got another monthly release for you and DoneDone is getting some brand new features! 🙌

Read on to see to see what's new and improved.

Who's Viewing?

It's happened to all of us at one time or another. You start working on a customer support ticket and without realizing it, someone else is already working on it.

That's no fun. It's doubling efforts and you might even be drafting a conflicting reply.👎

DoneDone already has collision detection for new replies and comments along with a nudge to let you know when I ticket has been updated.

Starting today, you'll also be able to see if other team members are viewing the same ticket as you. It's just another way to make sure you're not stepping on someone else's toes.


Best of all, this works for both Project Tasks and Mailbox Conversations.


Team Member Collision Detection in Mailbox Conversations

I'd like to know when/if another team member is reviewing a Mailbox Conversation so that team members don't accidentally reply to a customer at the same time.

Michael Sanders


Pabbly Connect Triggers!

We've had Pabbly Actions for DoneDone for a while now. Now we're happy to announce that Pabbly has just released a set of Triggers for DoneDone too!

If you're not using Zapier, Pabbly is yet another great option to connect DoneDone with the rest of your favorite apps and services.

So, head on over and take a look at all the different ways you can connect DoneDone using Pabbly Connect. 


Add DoneDone Triggers to Pabbly Connect

DoneDone actions already exist for Pabbly Connect. Add triggers as well to complete the integration..

Michael Sanders